Service Excellence
Ambulatory Surgical Center Volunteers
Volunteer Goal and Overview

     Are you interested in seeing how a top surgical center runs, engaging in a meaningful service to patients and families, and sharpening your communication skills while preparing for your

career in medicine? We have an exciting volunteer opportunity to be part of the daily operations of the nation's top, #1 hospital in Orthopedics. You will learn the scope of the entire perioperative process in Ambulatory Surgery, from admission to discharge, while creating an excellent experience for patients/visitors through service, communication & empathy. Engage with both

            clinical & non-clinical staff.

Experiences

Provide detailed and timely communication regarding surgical process

Liaise with surgeons, nurses, patients & families

Communicate detailed and HIPPA compliant information to families about patient's surgical status, location, post-operative visitation & discharge logistics

           Assist with patient check-in

Describe surgical process, visitation guidelines, electronic status board, and distribute visitor passes

           Assist nursing staff in Pre-Operative and Post-Operative units

Retrieve family members for visitation to clinical areas

Maintain cleanliness and order of equipment, beds & linens; support nursing staff

           Round on waiting families

Inform families of free WiFi, cell phone charging stations, cafeteria location, local restaurants; identify patient/visitor concerns

          Administer satisfaction surveys via iPad at patients' bedsides for real-time feedback and our immediate response

          Answer phone calls

Provide HIPPA compliant communication to patient escorts

Apply

Click here<https://ww3.hunter.cuny.edu/prehealth/view.php?id=57831> to upload your resume and cover letter.

We look forward to hearing from you!



Hospital for Special Surgery  |  535 East 70th Street, New York City, NY 10021  |