Service
Excellence Volunteer Program
Are
you
interested
in
seeing
how
a top
surgical
center
runs,
engaging
in a
meaningful
service
to
patients
and families,
and sharpening
your
communication
skills while
preparing
for
your
career
in
medicine? We
have
an exciting
volunteer
opportunity
to
be part
of
the daily
operations
of
the nation’s
top,
#1 hospital
in Orthopedics.
You
will learn
the scope
of
the entire
perioperative
process
in Ambulatory
Surgery,
from
admission
to
discharge,
while creating
an excellent
experience
for
patients/visitors
through
service,
communication
& empathy.
Engage
with both
clinical
& non-clinical
staff.
•
Provide
detailed
and
timely communication
regarding
surgical
process
•
Liaise
with
surgeons,
nurses,
patients
& families
•
Communicate
detailed
and
HIPPA
compliant
information
to
families
about patient’s
surgical
status,
location,
post-operative
visitation
& discharge
logistics
•
Assist
with patient
check-in
•
Describe
surgical
process,
visitation
guidelines,
electronic
status
board,
and
distribute
visitor
passes
•
Assist
nursing
staff in
Pre-Operative and
Post-Operative
units
•
Retrieve
family
members
for
visitation
to
clinical
areas
•
Maintain
cleanliness
and
order
of
equipment, beds
& linens;
support nursing
staff
•
Round
on
waiting
families
•
Inform
families
of
free
WiFi,
cell
phone
charging
stations,
cafeteria
location,
local
restaurants;
identify patient/visitor
concerns
•
Administer
satisfaction
surveys
via
iPad
at patients’
bedsides
for
real-time
feedback
and our
immediate
response
•
Answer
phone
calls
•
Provide
HIPPA
compliant
communication to
patient
escorts
•
Build
close
relationships
with other
departments
and collaborate
with respective
areas
to
accommodate
patient’s
needs.
Click here
to upload
your
resume
and
cover
letter.
We
look
forward
to
hearing
from
you!
Hospital
for
Special
Surgery
|
535
East
70th
Street,
New
York
City,
NY 10021
|