Please keep this handy in case you have a problem during your MCAT!  Even if
your complaint is about a test you took months ago you should review this
information and act accordingly.  

 

There are two ways that students can register complaints about the
conditions of their test administration:

 

(1)  Students who feel that testing conditions may have disadvantaged them
on the test    day are invited to file a test center complaint (called
Center Problem Reports or 'CPRs') before they leave the center.  The test
center administrators will submit the CPRs to Prometric and AAMC.  These
reports are used for general monitoring of test center conditions and as
background for further investigation.  Please tell your students to file
these reports as they are vital to correcting procedural, room, equipment
and any other issues.

 

(2)  If students decide after they leave the testing center but before they
receive their scores, that their testing conditions were problematic, they
are instructed to write to AAMC about their complaints.  Instructions for
students who want to file complaints to the AAMC are provided in the MCAT
Essentials document and on the MCAT Website at
<http://www.aamc.org/students/mcat/about/regulations.htm>
http://www.aamc.org/students/mcat/about/regulations.htm.  You may want to
include this URL in instructions to your students. 

 

AAMC and Prometric staffs review complaints. Students are rescheduled/
retested when the conditions are deemed likely to have effected test scores.
AAMC also prepares letters for the medical schools to which students apply
that describe the testing conditions and their likely impact on student
performance.  

 

Michelle and Karen have been looking into concerns expressed by advisors on
about the testing monitors.  They have learned that while some centers have
newer monitors - small percentages even have flat-screens - all sites that
support MCAT testing have 17" monitors.  The image resolution for the MCAT
is set at 1024 x 768, which is also the default setting in these sites.
When the exams are packaged for deployment, there is a test script within
the exam package that automatically dictates the screen resolution when the
exam renders itself on the monitor.  All of this means that the exam is
automatically set to display the same at every workstation across the
network, and no examinee receiving the same test will scroll more or less
than examinees at another center.

 

Monitors are due for replacement every three years, but recent reports of
old and flickering monitors have raised concern and are therefore under
investigation.  Karen and Michelle will provide us with further information
as soon as possible.

 

 


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